Frequently Asked Questions
General Questions
What is Laureate Diamond’s commitment to quality?
We offer only the finest diamonds, graded VVS+ in clarity, D-E in color, and Triple Excellent cuts IGI Certified Lab Grown Diamonds. Every piece is meticulously crafted to ensure superior quality and brilliance.
Do you provide certificates for your diamonds?
Yes, all our diamonds are accompanied by International Gemological Institute (IGI) certification to guarantee authenticity and quality.
What metals do you use for your jewelry?
We offer only 18K gold (white, yellow, and rose).
Can I customize my jewelry?
Absolutely! Work with our design team to create a one-of-a-kind piece tailored to your style and preferences.
Are your diamonds lab-grown or natural?
We offer only IGI Certified Lab Grown Diamonds.
Can I customize my jewelry?
Absolutely! Work with our design team to create a one-of-a-kind piece tailored to your style and preferences.
Pricing and Payment
Are your prices competitive?
Yes, we pride ourselves on offering luxury-quality jewelry at accessible prices, ensuring exceptional value without compromising on quality.
What payment methods do you accept?
We accept credit cards, bank transfers, cryptos, and other secure payment methods.
Do you offer discounts or promotions?
First-time customers enjoy 15% off their initial purchase. Keep an eye on our website or subscribe to our newsletter for ongoing promotions.
Shipping and Returns
Do you offer worldwide shipping?
Currently, we provide shipping exclusively to countries within Asia. All orders are fully insured and securely packaged for safe delivery.
What is your return policy?
We offer a 30-day return or exchange policy for unworn and undamaged items. Custom or bespoke pieces are non-refundable.
How is my jewelry packaged?
Your jewelry will arrive in a luxurious box, carefully packaged to ensure safety during transit and perfect presentation.
After-Sales Service
Do you offer resizing services?
Yes, we provide complimentary resizing for one time within 45 days of purchase.
Can I get my jewelry cleaned or maintained?
We offer professional cleaning and maintenance services to ensure your jewelry retains its brilliance for years to come.
What if my jewelry gets damaged?
We offer repair services for accidental damage. Contact our customer support team for assistance and cost estimates.
How do I care for my jewelry?
Avoid exposing your jewelry to harsh chemicals or extreme conditions. Clean it regularly with a soft cloth, and store it in a separate compartment to prevent scratches.